Two-factor authentication is a technology that provides identification of users with the combination of two different components. These components may be something that the user knows (like a password, UserID, etc) and something that the user possesses (a good example can be a smartphone, or USB-key, etc.)
How To Enable Two-Factor Authentication Feature (User Web Client)
1. Log in your webmail at https://my.mailhappen.com.
2. Go to mail Preferences > Accounts > Account Security > Setup two-step authentication
3. Click on Begin Setup to start configure TFA.
4. Enter your login password and click Next.
5. Download authentication app from Google Play Store or Apple Store. Click next. (*If you already have authentication apps, skip this step)
6. Copy below key.
7. Open your authentication app and add 2FA account. Click the + located at bottom. We use Google Authenticator in below demonstration.
8. Choose option 2 Enter a setup key.
9. Enter profile name for the TFA account, in below demonstration we use Zimbra. Enter the setup key obtained from Step no. 6. Click Add.
10.Get the TFA code from Google Authenticator. Key in the code in Zimbra webmail and click Next.
11. You have successfully setup Zimbra TFA. Click finish.
Two-Factor Authentication (Application Code)
After turned on two-factor authentication, your email client (Outlook, Thunderbird...etc) and mobile device (Phone, Tablet...etc) no longer login using password. You
are required to create Application Code for those devices.
Create Application Code
1. Log in your webmail at https://my.mailhappen.com.
2. Go to mail Preferences > Accounts > Account Security > Application.
3. Click Add Application Code.
4. Give a proper name. In below demonstration, we are creating application code for Outlook Client. Hence, they application name is Outlook.
5. Copy the application code. (*Once close, application code cannot view again)
6. After setup two-factor authentication, Outlook will prompt you password expired alert. Paste the application code obtained from Step no. 5 and replace the existing password. Then click ok.
7. Outlook client shall work as usual and continue syncing email from server.
Two-Factor Authentication (Revoke Application Code)
You can revoke the application code anytime. Such as device stolen, re-install operating system, upgrade/re-install email client...etc.
- Go to mail Preferences > Accounts > Account Security > Application.
- Choose the application code that you wish to revoke.
- Click Revoke Code.
